Privacy Policy
This Privacy Policy explains how Duelz Casino collects, uses, stores, and protects your personal data when you use our website and services.
We are committed to protecting your privacy and processing your personal information in a transparent and lawful manner, in accordance with applicable UK data protection laws.
By using the website, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect and process the following types of personal data:
Personal identification information, including your name, date of birth, address, email address, and contact details.
Verification data, such as copies of identification documents and proof of address, required to comply with regulatory obligations.
Financial information related to deposits and withdrawals, including payment method details, transaction history, and banking information.
Technical data, including IP address, device information, browser type, and usage data collected through cookies and similar technologies.
How We Use Your Information
Your personal data is used strictly for legitimate purposes, including:
To create and manage your account and provide access to our services.
To process deposits, withdrawals, and other financial transactions.
To verify your identity and comply with anti-money laundering and responsible gambling regulations.
To improve website functionality, security, and user experience.
To communicate with you regarding account-related matters, support requests, or important service updates.
We do not use personal data for purposes that are incompatible with those described above.
Legal Basis for Processing
We process personal data on one or more of the following legal grounds:
Performance of a contract, where processing is necessary to provide gambling services.
Compliance with legal and regulatory obligations imposed by UK gambling and financial authorities.
Legitimate interests, such as fraud prevention, security, and service improvement, provided these do not override your rights.
Your consent, where required by law, which may be withdrawn at any time.
Data Sharing and Disclosure
Your personal information may be shared only when necessary and in a controlled manner.
This includes sharing data with payment providers, identity verification services, regulatory authorities, and technical service providers who support the operation of the platform.
All third parties are required to handle your data securely and in accordance with applicable data protection laws.
We do not sell or rent personal data to third parties for marketing purposes.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements.
Retention periods may vary depending on the type of data and applicable obligations under UK law.
Once data is no longer required, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
These measures include encryption, secure servers, access controls, and regular security reviews.
While we take all reasonable steps to protect your data, no system can guarantee absolute security.
Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal retention requirements.
Object to or restrict certain types of data processing.
Request data portability where applicable.
Requests related to your rights can be submitted through customer support, and we will respond within the timeframes required by law.
Cookies and Tracking Technologies
The website uses cookies and similar technologies to ensure functionality, improve performance, and analyse usage.
You can manage or disable cookies through your browser settings, although this may affect certain features of the website.
Detailed information about cookie usage is available in our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or how your personal data is handled, you may contact our customer support team through the website.